Computer Support & Managed IT
Services in Pittsburgh and Beyond

Managed IT Services PittsburghWith AnswerGroup’s Managed IT Services plans, you can do what you do best – managing your business and leave the rest to us. We believe businesses shouldn’t have to be bothered by the tedious tasks of backing up data, maintaining IT systems, or administering the daily IT operations.

Network Security is Our Priority

Our in-house remote access appliance is dedicated to conduct a remote access session without passing session information through a third-party. This keeps system and information access behind the customer’s own firewall and security measures. In addition, it maintains a complete and accurate audit trail of the remote session meeting government standards for security sensitive enterprises.

AnswerGroup provides onsite and remotely managed IT support and services to our clients from our Pittsburgh office for Pennsylvania, West Virginia, Ohio, and Maryland areas. We reach out remotely to clients as far as New York City, Tennessee and Louisiana. You can trust our team to resolve your firm’s technical issues.

Our IT services cover all of your technology needs — from IT support & consulting, network cabling, and managed firewall, to server & network management and wireless infrastructure. You’ve got peace of mind that this essential business responsibility is taken care of, allowing you to focus on what’s most important: running your business. With over 25 years of experience, why not let our experts take care of your IT management needs?

IT Services We Provide

  • Support

    Worry-Free IT Management

    • Remote and On-Site
    • Reporting Documentation
    • Server/Cloud Monitoring
    • Hosting Services
    • Hardware/Software Procurement
    • Project Planning
    • Proactive Consulting
  • Security

    One Step Ahead of Hackers

    • Agent Install
    • Performance Monitoring
    • Anti-Virus
    • Email Phishing + Spam Protection
    • Web-Filtering Firewall
    • Device + Email Encryption
    • LastPass Password Utility Archive
    • YubiKey MFA Hardware Auth
    • Risk Reporting Services + Annual Pen-testing
  • Compliance

    Pass Audits with Flying Colors

    • Technology Policy
    • Patch/Update Management
    • MailStore Email Archiving
    • Disaster Recovery Plan
    • Security Audit Annual Review
    • Backup Consulting and Monitoring
    • Compliance Overhaul
    • Backup Hosting Onsite and Cloud
    • Backup Quarterly Audit/Reporting

Desktop Management & Support

  • Antivirus
  • Application assistance

Server Management & Support

  • Windows servers including SBS systems, 2008, and 2011
  • Legacy server migration
  • Integrated Server Backup solutions

Email Management Systems

  • Exchange Servers designed and implemented
  • Assistance with 3rd party POP and imap servers
  • Spam Filter integration & maintenance
  • Email Encryption

Business Continuity Support

  • Service Packages for ongoing support
  • Packages designed based on customer’s need on a day to day, month to month, year to year basis.
  • Inquire – Let us help you determine the type of support package that might best fit your needs.

Privacy & Security

  • Firewalls
  • Email Security & Encryption
  • HIPPA & GLBA Compliance
  • Policies & Procedures Implementation


  • GLBA
  • SOX
  • RIA
  • +more

Insurance Systems

  • Vertafore
  • AMS Preferred Services Inc.
  • Applied Systems
  • Online / Inhouse / Legacy
  • Newton
  • General Agency Systems implementation and support
  • System conversions
  • Hosted Solutions

Law Systems

  • Amicus Attorney service & support
  • We are the area consultant for Amicus Attorney
  • QuickBooks integration on page & cloud